Returns United States & Canada

RETURN AND EXCHANGE POLICY

Last Updated: September 3, 2023

Thank you for shopping at https://us.norvine.com (United States) & https://ca.norvine.com (Canada)

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

"the Company", "We", "Us" or "Our" in this Agreement refers to this online shop operated by NORVINE, Suite 3290, 10 Emsdettener Str, Greven 48268, DE.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to this online shop, accessible from https://us.norvine.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or STORE CREDIT which are subject to the below terms:

We do NOT charge a restocking or handling fee.

Important: if we incur additional costs or duties as a result of your return, we will deduct these from the refund amount.

Products that are bought from a Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Returns must be sent to the following address using USPS or DHL:
Norvine Clothing, Postfiliale 508, Bonner Str. 15, 40589 Dusseldorf, Germany

If you use FedEx or UPS, please get in touch with our Customer Service for an alternative delivery address.

Important note: if taxes and customs duties apply, they will be withheld from the refund or credit. You will receive a detailed statement for this. We recommend that you declare the shipment as a "return".

REFUND POLICY

In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase

• Product wasn't used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase

After we receive your product, our team will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.

MONEY BACK OR STORE CREDIT POLICY

You are given 30 days to ask for the credit from the date of purchase. Customers are entitled to ask for REFUND or STORE CREDIT in exchange to the product.

In order for the product to be eligible for Refund or Credit make sure that these following conditions are met:

• Product must be returned in its original packaging
• Product wasn't used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase

Refunds will always be made to the original method of payment.

If we do not receive instructions to the contrary, we will not assume an exchange and will make a refund to your original method of payment.

Important: if we incur additional costs or duties as a result of your return, we will deduct these from the refund amount.

Product that are on sale or discounted are not eligible for refund

HOW TO INITIATE A RETURN

Request the return right from your Customer Account (https://account.norvine.com)

If you have further questions, do not hesitate to contact us,

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.