US Returns

US customers can choose optional Redo Return Coverage at checkout for a small fee paid to Redo (our returns service provider). If you add it, your return shipping is covered and you can use our self-serve return portal to submit a return or exchange in a few clicks.

How it works:

1. At checkout, select Redo Return Coverage "Checkout+" and pay the small fee to Redo.
   example: 
   

2. If you need a return or exchange, start it through our official US return portal (powered by Redo):
   https://go.norvine.com/usreturns

3. Follow the steps in the portal to complete your return or exchange.

Easy return portal:
Skip the back and forth and submit your return in a few clicks via our official Norvine US Returns Portal (powered by Redo):
https://go.norvine.com/usreturns

Important notes:

• This service is available for customers in the USA only.

• Redo Return Coverage applies only if it was added at checkout.

• Discounted items are final sale and not eligible for free returns. Eligible returns are refunded as store credit; refunds to the original payment method are available for a $10 processing fee.

• If you did not add Redo at checkout, you can still request a return, but it will follow our standard US returns policy (and return shipping may not be covered).

Redo terms:
Redo has its own Terms & Conditions. By selecting Redo at checkout, you may be asked to accept additional terms presented by Redo for the service option you selected.
https://redo.com/en/terms-conditions